Saturday, July 28, 2012

Catswell Chicken Treats Voluntary Recall


Catswell VitaKitty Chicken Breast Voluntary Limited Recall 
A Letter from Founder and CEO, Marco Giannini

Dear Fellow Pet Parent:

At Catswell, our number one priority is the safety of our products and the health of our feline customers. We strive to make and sell only the highest-quality, natural cat treats with added vitamins that provide functional benefits such as improved hip health, breath, and other benefits.

During routine testing of our products, we recently discovered that two batches of our Catswell VitaKitty Chicken Breast with Flaxseed and Vitamins tested positive for a limited presence of an ingredient called propylene glycol. Although this ingredient is “generally regarded as safe” for both humans and dogs, the FDA does not allow it in cat food or treats, even at trace levels. Although no cases of illness in cats have been reported due to the two batches, we felt a voluntary recall was necessary. We have issued an FDA-approved press release to make our customers aware of the situation, identified the stores that received the product, and contacted them to return the product to us. While we were able to catch much of the affected product, some products did make it into the homes of our customers. For that, we are sincerely apologetic.

We are doing everything we can to resolve this situation quickly and ensure that our customers can continue to feel confident feeding Catswell products to their cats, as we do here.

To learn more about the affected product, we invite you to read our “frequently asked questions” below. If you would like to speak with someone live, you can call us at 1-888-559-8833 or email us at info@dogswell.com. If we are unable to get to your call, or it is after hours, please leave us a message and we will get back to you as quickly as possible.

We thank you, our valued customers, for your understanding, and we hope to be able to regain your trust.

Yours,

Marco Giannini

Frequently Asked Questions
What product is being recalled by Catswell?
Catswell is voluntarily recalling two “lots” (batches) of Catswell VitaKitty Chicken Breast with Flaxseed & Vitamins
Why is Catswell recalling two “lots” of Catswell VitaKitty Chicken Breast with Flaxseed & Vitamins?
During routine testing, the Company and the FDA discovered the limited presence of propylene glycol in two lots (batches) of the product. Propylene glycol is “generally regarded as safe” for humans and dogs, but the FDA has not determined that propylene glycol is safe for cats.
Have there been any reports of cats getting sick from eating the affected product?
At this time, there have been no reports of any cats getting ill from the product in question
How can I tell if I have a product that is affected by the recall?
First, determine if you have the product that was affected. The affected product is Catswell brand VitaKitty Chicken Breast with Flaxseed and Vitamins in an orange package and is the 2oz size.
If you have a product that may be affected, turn the package over. In the bottom right hand corner on the back of the package is a code printed in black ink underneath “Best Before”. The following two codes indicate the affected product:
SEW12CH032701/03c best before 9/10/13
SEW12CH032702/03c best before 9/11/13
If you find that you have a package that is affected, please discontinue feeding the product to your cat. You can return it to the store where you purchased the product for a full refund.
If you are having trouble determining if you have the product that was affected, or if you would like to speak with us directly about a full refund, please contact us directly at 888-559-8833 or email us at info@dogswell.com. If we are not here to take your call, please leave us a message and we will get back to you as quickly as possible.



Catswell Site - Recall Notice
PDF File of Recall Notice









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