Earlier today, news broke that Petsmart would be acquiring Chewy.com and I will say our first thought was disappointment. I have a feeling that Petsmart bought them because they couldn't take the competition.
Chewy.com has always prided itself on excellent customer service and that has been evident in the reviews and posts on their page. Their goal is to provide excellent customer service and they have done that and more. Their prices can't be beat and most orders I receive my item the next day (within 24 hours of ordering) and you won't get that from Petsmart. You see posts on their page of people praising how they went above and beyond. Some examples include people calling to return an item to just delivered because their dog passed away and being told that they will refund the charges but to just donate the food to an animal shelter instead. THAT is what makes a good company, heart and compassion. You see posts of bouquets received by customers after a pet has passed.
Here is a current response from Chewy.com that they posted in a Facebook comment
I can guarantee one thing, Petsmart will NEVER offer that type of customer support or genuine caring that Chewy.com brings to the table.
I am beyond disappointed that Chewy.com has chosen to sell out to the heartless corporation that is Petsmart. I am afraid that Chewy.com will turn into a company that lacks compassion and knowledge about the products they sell. Only time will tell what happens, but I have a feeling that Chewy.com will change and it won't be favorable for them.
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